Spring Medical provides the information in this document relating to Spring Medical at www.springmedical.hk (the "Website"). The Website is operated by Spring Medical and uses Spring Medical as its trading name. By accessing any part of www.springmedical.hk, you agree to be bound by the following terms, including without limitation the privacy policy, exchange policy and other terms and policies on our Website relating to certain functions, features, promotions or customer service, all of which are deemed part of and incorporated into these terms (collectively, the "Terms"). However you access the Website, you are bound by and agree to these Terms. You may interact with us through third-party websites ("Third-Party Websites"). The terms of use of those Third-Party Websites are not connected with use of this Website. You must be at least eighteen years old to shop on our Website. By accessing the Website, you confirm that you have read, understood and agree, without limitation, to be bound by these Terms. Products and services on this Website are for personal use. You may not sell or resell any such products or services. We reserve the right to cancel an order, reduce the quantity of products on an order, or limit services on an order. In the event of any dispute, Spring Medical's discretion shall be final.
All content of this Website and its compilation, including logos, text, graphics, images, audio-visual clips, service names and materials (the "Website Materials"), are the property and trade marks of Spring Medical or its affiliates; some may be the property or trade marks of content providers. Without Spring Medical's prior express written consent, none of the Website Materials, in whole or in part, may be used with any other products or services, or copied, modified, reproduced, transcribed or resold, for any commercial or personal purpose.
By using this Website you agree to Spring Medical's limited, revocable and non-exclusive licence. This limited licence is for personal use only. Without Spring Medical's prior express written consent, you must not, for personal or commercial purposes, attempt to use hidden text or tools (such as meta tags, spiders, crawlers, robots or similar) to access the Website in order to download, collect, transcribe, index, copy, scrape, reproduce, republish, distribute or sell any Website Materials in whole or in part. Any such conduct will terminate the licence immediately without notice. In particular, in relation to information about Spring Medical customers ("Customers"), you agree not to impersonate any person or entity, falsely state a relationship with any Customer, or harass (including stalking, soliciting, threatening or harming) any Customer. In particular, as regards hyperlinks on this Website covered by the limited licence above, you may not falsely describe any association with Spring Medical or our products or services, or any source of that nature, in a false, inaccurate, misleading, disparaging, offensive, obscene, vulgar or unlawful manner. You must not do anything that may constitute unauthorised or unsolicited promotion or solicitation.
Spring Medical customers may access certain parts of this Website. Before doing so, customers must register with Spring Medical at our shop or on this Website. If you have registered with us, you agree to keep customer information in your account confidential, including without limitation user name, password and other personal data. You must keep that information current, accurate and true. You are responsible for all activity under your user account other than as arising from the customer information itself. You must not allow others to use your user account.
This Website is provided "as is". Subject to consumer protection laws, Spring Medical, our partners, subsidiaries, franchisees, licensees and affiliates (the "Company and its Parties") accept no liability associated with errors, incompleteness or misleading information on this Website or on sites linked from or to it. The Company and its Parties make no representation or warranty of any kind in respect of the Terms in this document or any Website Materials. You understand and agree that the Company and its Parties are not liable and accept no responsibility for (1) any obstruction in accessing Website Materials; (2) any abnormal transmission of information on this Website; (3) any system failure that may occur while you use this Website, including computer viruses and hyperlinks to any Third-Party Website; (4) any error, defect, inaccuracy or misplacement in any content of this Website; (5) any use of Website Materials; (6) any error, inaccuracy, incompleteness, incorrectness or misleading nature of information on hyperlinks on this Website; (7) any form of loss, damage and expense whether or not related to use of this Website and reliance on Website Materials; and (8) any unforeseeable event occurring during or arising from use of this Website. You further agree that, within two (2) years after any event that may fall within the above, you will not bring any claim, action or demand any form of warranty in respect of use of this Website. Spring Medical has no obligation, legal liability, warranty or responsibility to you.
Information on this Website is of a general nature and is for reference and information only. Website Materials should not be treated as medical, paramedical, healthcare or legal advice. You should verify Website Materials with professional advice or an appropriate source before use. We strongly recommend that you verify with professional advice or an appropriate source before relying on Website Materials. Even if you have verified the information with professional advice or an appropriate source, you remain personally responsible for its use.
Prices of products and services shown on this Website are in Hong Kong dollars (HKD). If you access the Website from a country or place outside Hong Kong, prices may be converted into another currency. Prices and shipping charges may be adjusted at any time without prior notice of any kind; adjustments are not retrospective from that time. If you pay by an online payment method, your payment may be subject to verification and settlement by the issuer of the relevant payment card or method, which may refuse your submission. The issuer of the payment card or method may, without Spring Medical's knowledge, charge you any processing, handling or transaction fees ("Fees"); we are not responsible for such Fees. Before collecting funds from your payment card or method, we may perform a pre-authorisation check on it before the order is verified and dispatched. Spring Medical will only deliver the relevant products or services in the transaction after pre-authorisation has been approved.
All Terms of this Website, including without limitation use, rights, liabilities and all conduct, in respect of any dispute and claim relating to use of this Website, are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"). Any user of this Website is treated as having entered into a contract and fully performed it. Any dispute or claim relating to your use of this Website shall be referred to confidential arbitration in Hong Kong. By accessing this Website, you agree to submit to its jurisdiction and procedures. Unless you in any way infringe or threaten to infringe our or our other parties' intellectual property, and the proper jurisdiction is not Hong Kong, you agree for that purpose to accept such other jurisdiction as may exist. Arbitration under this contract shall be conducted by the Hong Kong International Arbitration Centre ("HKIAC") in accordance with the HKIAC Administered Arbitration Rules under Hong Kong law. Arbitration shall be conducted in English. You agree that (1) any dispute and claim is limited to an individual dispute between you in your personal capacity and the Company. You further agree that (2) you have no right or authority to any arbitration or proceeding to arbitrate or resolve any dispute or claim on a class-action or related basis; (3) you have no right or authority to bring a dispute or claim on behalf of any other individual or other party; or (4) you do not bring a dispute or claim as a member of intended class-action proceedings.
By shopping on this Website, you must agree to Spring Medical's other terms, for example the privacy policy, order processing and delivery matters, including without limitation the privacy policy and exchange policy. Please refer to our other documents for details.
Credit-card or other payment-method transactions are performed by recognised and lawful financial or banking institutions. Spring Medical does not collect your credit-card or payment-method details when processing a transaction. The payment system used for the transaction will transmit all transaction data in encrypted form on its secure computer servers to the financial or banking institutions mentioned above. Spring Medical endeavours to protect your transaction data, but as it is processed over the internet, Spring Medical does not warrant or guarantee that such protection is complete and comprehensive. If you suspect that transaction data is in error or has been mishandled, please contact your financial institution immediately.
Spring Medical (referred to as "Spring Medical" or "we") respects your concern for personal-data privacy and values our relationship with you. This privacy policy outlines how we collect, use, store and share personal data collected when you visit www.springmedical.hk (the "Site") to request information, purchase products or register as a member in our shops, and the choices you have when we use your personal data. It also outlines measures we take to protect user data, how customers can protect their privacy, and how to contact us to protect personal-data privacy.
We collect your personal data in various ways, including when you visit www.springmedical.hk (the "Site"), our social-media pages or social pages including without limitation Facebook, Instagram and YouTube, use electronic devices including without limitation mobile devices, tablets and personal computers, visit our shops or take part in events, register for membership or a membership programme, or take part in other special events.
Types of data we may collect and/or process through the above means, but may not necessarily retain, may include:
All or any part of the above is collectively referred to as personal data ("Personal Data"). Personal Data may include other information, as further described below.
You have the right to verify the accuracy or availability of this data and to ask us to delete any Personal Data that belongs to you. Please note that if you opt out or refuse collection of certain data, you may be unable to use certain features of the Site.
We screen and protect Personal Data we collect to guard against risk or fraud. For example, we may check the source of the IP address you use during online shopping for security and risk management. We may also recommend particular content, products or treatment information based on pages you visit. Data collected in "order information" is used mainly to process your order, in particular name, email address, billing and shipping address, shipping method, payment information and other transaction-related data. We use this information to communicate with you when needed and, consistently with the purpose of collection, to provide content, products and services you prefer.
By using this Website for online shopping or orders, you agree that a third party may access your IP address and location to convert the Website currency into that of your location, and you agree to that third-party conversion. If you choose to use the Website's default currency, you agree that your local financial institution will perform the conversion. In both cases, you agree to pay any handling, service or other fees that may be charged.
We may use Personal Data for marketing and promotional purposes, including (i) sending or showing you the latest information, offers and promotions about our products and services (and those of companies in our group); (ii) sending or showing you co-branded offers relating to our products and services, membership programmes, contests and lucky draws; or (iii) personalising and tracking your interaction with online banner ads and links from third-party sites to our Site. For any future direct-marketing communications, we provide an option to unsubscribe or opt out. You may also contact us and notify us in accordance with item 7 below. Please note that if you unsubscribe or opt out of marketing communications, we will still send you information about purchases or orders, and any other service communications, including without limitation service reminders. Whether you are a Spring Medical member or a registered member of any of our companies, you will continue to receive administrator emails, account summaries and service updates.
You have the right to request access to, verification, change or deletion of your Personal Data. Please notify us in writing. For any other enquiry about Personal Data, please contact our personal-data protection officer.
In general, unless you ask us to delete order information, we retain that information for seven years for accounting purposes.
We may update this privacy policy from time to time to reflect changes in our practices, relevant laws or regulations of the country, region or jurisdiction in which we operate, and ordinary operations, without further notice. This privacy policy applies to all our shops.
If you have any other questions or enquiries about the above policy, you may contact us at info@springmedical.hk.
